Do you remember me talking about the CWK Straight Plates hair stretching tool here and here? If not, here’s a recap: CWK Straight Plates are snap-on plates designed to stretch curly, wavy and kinky hair without the use of harsh chemicals or heat as shown in the demonstration video.
In 2014, CWK Girls was interested in having me conduct a product review to show how well it could stretch new growth. Unfortunately for me and many others, production was halted because of various issues that you can read about around the web. Eventually, the company changed directions, re-branded itself and launched a re-design called CWK SSS Plates. My product review opportunity was eventually assumed to be a no-go because CWK Girls never responded to any of my follow-up correspondence.
I spend a lot of time on social media and have noticed CWK Girls gaining momentum as of late. There are a number of photos posted showing how well the CWK SSS Plates perform. I’m very much still interested in the product, especially with all this new growth but I’m unsure how many sets of CWK SSS Plates I will need. Before I order, I would like to have that question answered. Therefore, I reached out to the company numerous times with no response. I’m pretty sure this post won’t improve my chances of being contacted either…
Aside from the most logical – emailing them, I’ve tweeted to them on Twitter, left comments on Instagram and even sent them a private message on Facebook yet NO RESPONSE. I just want a few simple questions answered. That’s it! Nothing more.
Get this – the private message I sent via Facebook was “seen” although they opted not to respond. Within the Facebook message, I expressed I have reached out to them a number of times and received no reply hoping this would prompt them to reply but unfortunately, it didn’t. That shows me how well their customer service is 🙄 or perhaps my money is simply not good enough. 😳
The very thing that annoys me most is I seriously want to try the CWK SSS Plates. However, I am not a fan of supporting companies with poor communication and lacking customer service. If you can’t answer a simple email, how can I trust you will fulfill my order and/or respond to customer issues? 😯
I am excited CWK Girls are having great success and I really do want to support them so I am hoping this is one big mistake and they intended to reply back but just forget – one could hope, right? 💡